1. Information we collect
We may collect information you provide directly, including your name, phone number, email address, service address or ZIP code, requested service, property details, preferred appointment timing, photos you choose to send, and notes or access instructions. We may also receive records of your communications, appointment activity, estimates, and service history.
Our website and service providers may collect basic technical information such as browser type, device type, approximate location, pages visited, and referral source. We use this information to operate, secure, and improve the website and customer experience.
2. How we use information
We use information to:
- respond to questions and estimate requests;
- schedule, confirm, reschedule, and complete requested services;
- send service updates, reminders, estimates, and follow-up communications;
- maintain customer records and improve our services;
- protect our website, customers, and business from misuse; and
- comply with applicable obligations and resolve disputes.
3. Text messaging and mobile information
If you separately consent to text messages from Hybrid Window Cleaning, we may send messages about your inquiry, estimate, appointment, quote, or related service updates. Marketing messages are sent only when you provide the separate optional marketing consent. Consent to receive marketing texts is not a condition of purchasing any service.
Message frequency varies based on your requests, appointments, and consent choices. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also contact us at (979) 596-6518 or anthonyfindley30@gmail.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may use service providers that help us deliver customer support, scheduling, or communications, but they may use the information only to provide those services for us. Text-messaging opt-in data and consent are excluded from all other data-sharing categories and will not be shared with any third party.
4. When information is shared
We do not sell personal information. We may disclose information to vendors that support our website, communications, scheduling, customer management, payment processing, or other business operations. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or complete a business transaction. Any successor would remain responsible for the commitments in this policy.
5. Retention and security
We retain information for as long as reasonably needed to provide services, maintain business records, honor communication preferences, resolve disputes, and meet applicable obligations. We use reasonable safeguards designed to protect information, but no internet transmission or storage system can be guaranteed completely secure.
6. Your choices
You may ask to review, correct, or delete information you provided, subject to records we must reasonably retain. You may unsubscribe from marketing emails through the link in the message and from text messages by replying STOP. A request to stop marketing does not prevent us from responding to a new request you initiate or sending necessary updates about an active appointment or service where permitted.
7. Children's privacy
This website is intended for people arranging property services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to this policy
We may update this policy as our practices or requirements change. The effective date at the top of this page shows the latest version. Material changes will be posted here.
9. Contact us
For privacy questions or requests, contact Hybrid Window Cleaning at anthonyfindley30@gmail.com or (979) 596-6518. We serve Bryan and College Station, Texas.
Our website terms are available in the Terms & Conditions.